Shipping & Pickup

We pack every order with care so your one-of-a-kind find reaches you safely.

SHIPPING OPTIONS & RATES

Available shipping methods, destinations, and charges are shown at checkout. Delivery estimates are provided for convenience and are not guaranteed.

PROCESSING TIME

Please allow 3–7 business days for order processing, depending on order volume. This time allows our team to verify availability, locate, prepare, and hand your order to the carrier. Business days exclude weekends and holidays, and processing time does not include carrier transit time. If we cannot ship within this window, we will contact you with a revised shipment date and the option to accept the delay or cancel the affected item(s) for a prompt refund.

ORDER CONFIRMATION & ONE-OF-A-KIND AVAILABILITY

Many Dirty Birds Collective pieces are one of a kind and are offered in our Menlo Park store and online at the same time. Although inventory updates after a sale, a rare timing overlap may occur—for example, an item may already be in an in-store shopper’s hands or in the checkout process before our team can confirm and pull it for an online order.

An automated order confirmation means that we received your order, but it does not guarantee that every item is still available. If an item is being purchased in store before it has been confirmed and pulled for the online order, we will honor the in-store sale. The unavailable online item will be canceled, and we will promptly initiate a full refund for that item to the original payment method. No action is required from you. We will notify you by email; the time for the credit to appear depends on your bank or payment provider.

This inventory-related cancellation is separate from our All Sales Final policy because the unavailable item was not fulfilled.

MULTI-ITEM ORDERS

If part of a multi-item order is unavailable, we will continue processing the available items and cancel and refund only the unavailable item(s). Any applicable shipping adjustment will be included in the refund.

ORDER TRACKING

When your order ships, you will receive a confirmation with tracking information at the email address provided at checkout.

SHIPPING ADDRESS

Please review your shipping address before placing an order. Contact us immediately at dirtybirdscollective@gmail.com if you notice an error. We cannot guarantee that an address can be changed after an order begins processing or has been handed to the carrier.

CARRIER DELAYS, LOST OR MISSING PACKAGES

Once a package is in transit, delivery is managed by the carrier. If tracking is delayed, shows an exception, or marks a package delivered that you cannot locate, please contact the carrier and let us know. We will assist with the carrier inquiry where possible, but any investigation or claim is subject to the carrier’s policies.

DAMAGED OR INCORRECT ORDERS

If an order arrives damaged or you receive the wrong item, keep the item and packaging and contact us promptly with your order number and clear photos so we can review the issue.

LOCAL PICKUP

When local pickup is available at checkout, wait for your pickup confirmation before visiting the store. Please bring your order confirmation; identification may be requested.

This policy does not limit any rights that cannot be waived under applicable law.